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How does IKEA's kitchen installation service work?

Installing a new kitchen is an exciting journey. To help everything go as smoothly as possible, it is useful to understand the process from start to finish. This five-step guide explains what our team will do and what you need to prepare for a successful kitchen installation.

1. Before you book — Plan for success

Good preparation is key to a smooth installation. Before you book kitchen installation with an IKEA kitchen specialist, make sure you consider the following.
Measure and plan your kitchen:
A successful installation starts with an accurate kitchen plan.
We recommend measuring your kitchen yourself to save time and costs. If you are not familiar with measuring a kitchen, start by watching our kitchen measurement video instructions.
If you cannot measure the space yourself, you may want to use our professional Kitchen Measuring Service.
Once you have your measurements, book a planning appointment with an IKEA kitchen specialist. They can help you create your kitchen plan and explain the kitchen installation service in more detail.
Prepare the room
Your space must be ready before the installers arrive. Plan any construction or renovation work well in advance.
Before installation begins, make sure all structural, building and preparatory work is complete, including work involving:
  • Walls
  • Windows
  • Doorways
  • Ceilings
  • Flooring
All utility connections, such as electrical, plumbing and gas, must also be in their final positions before installation begins.
If you have an existing kitchen, it must be removed before installation. Kitchen removal is not included with standard kitchen installation.
Obtain any required permissions
You are responsible for obtaining any planning permissions, building permits or other required approvals for your project.
Consider additional services
Think about whether you need support with other parts of your project. Separate services, such as countertop removal may be available to book with your installation.

2. Book and manage your installation service

Book your service
Kitchen installation can only be booked through an IKEA Kitchen Specialist during your planning appointment.
Your Specialist will:
  • Discuss the installation service with you;
  • Provide a detailed quotation based on your final kitchen plan; and
  • Make sure a mandatory Pre-Installation Visit is booked.
Where possible, we will aim to schedule your installation as soon as possible after your kitchen delivery.
We recommend leaving 1–3 days between delivery and the start of installation. This gives you time to check that all items have arrived correctly and resolve any missing or damaged-item issues before the installers arrive.
Reschedule or cancel your installation
If your plans change, you can reschedule or cancel your kitchen installation service.
  • Installation appointments must be rescheduled at least 7 business days before the scheduled installation date.
  • Rescheduling requests made within 7 business days of the installation date are subject to a $300 rescheduling fee.
  • The Pre-Installation Visit can be rescheduled up to 24–48 hours before the appointment, depending on local scheduling availability, without a rescheduling fee.
  • Contact IKEA Customer Service at least 48 hours before the installation start date to avoid applicable fees.
  • If you cancel less than 48 hours before the appointment, or you are not on-site when the installer arrives, a fee will be charged to cover the installer’s wasted labour time.
Please note that Track and Manage Order cannot be used to change an order that includes kitchen installation. Contact IKEA Customer Support as soon as possible if you are considering rescheduling or cancelling your installation.

3. Pre-Installation Visit — Confirming the details

Once your kitchen has been ordered and your installation service has been booked, the next step is the mandatory Pre-Installation Visit (PIV).
The PIV is an important check to make sure your approved kitchen plan will work in your space. It is non-intrusive: the installer will not open walls or floors.
The installer assigned to your project will contact you by phone or email to arrange a convenient appointment time.
During the Pre-Installation Visit, the installer will:
  • Check and verify your space: The installer will review your room measurements and conditions against the kitchen plan you approved.
  • Identify supplementary work: The installer will let you know if work outside the kitchen installation service is needed, such as minor plumbing changes, electrical work or removal of an existing kitchen.
  • Discuss additional work: The installer may be able to provide a written quote for supplementary work under a separate private agreement. You are not required to use the installer for this work and may choose another installer.
  • Review the project timeline: The installer will discuss timing with you and make any necessary final adjustments to the plan.
Any supplementary work must be completed well before the kitchen installation date to help avoid delays.
Your responsibilities during the Pre-Installation Visit
  • Be present: You must be available to discuss the kitchen plan and any potential issues with the installer.
  • Review the plan carefully: You will be asked to review and sign the PIV form.
  • Sign only when you are satisfied: Installation will be based on the signed PIV form. Do not sign until you are happy with the final plan.
  • Ask questions: Discuss any questions about the visit with the installer first. Contact IKEA Customer Service only if further help is needed.

4. During installation — Bringing your kitchen to life

This is when your kitchen starts to come together. Most installations are completed within 1–4 days.
Before the installer arrives
Check your delivery
When your IKEA kitchen products arrive, check that all boxes, worktops and appliances have been delivered correctly and are not damaged.
Missing or damaged items discovered after the planned installation date may delay the installation. Contact IKEA Customer Service as soon as possible if anything is missing or damaged.

Store your products
Place all flat-pack boxes and appliances in the room where the kitchen will be installed, or in an adjacent room. This helps ensure everything is ready for the installer.

What the installer will do
  • Install your kitchen: The installer will complete the work included in your service, from assembling cabinets to fitting worktops and installing IKEA appliances.
  • Keep the workspace tidy: The installer will use clean work practices and aim to keep dust and disruption to a minimum.
Your responsibilities during installation
  • Provide safe access: Ensure the installer has clear, safe and uninterrupted access to the work area.
  • Provide essential facilities: Make sure adequate power, lighting and heating are available so the installer can work safely and effectively.
  • Protect your belongings: Move fragile items and cover furniture and floors in nearby areas with dust sheets or other protection.

5. After installation — Final steps and enjoyment

Once the work is complete, the installer will do a final clean-up and will sweep the work area.
Your responsibilities
Inspect and sign off on the completed work
Inspect the completed installation with the installer.
If you are satisfied, you will be asked to sign a certificate of completion. It is important to note any issues, damage or concerns on this certificate before signing.
IKEA cannot accept liability for damage or loss reported later that was not recorded at the time of completion, except for hidden defects covered by the conditions of IKEA product and service guarantees.
Keep your important documents
Keep all assembly documents, instruction manuals and any spare parts provided.
Enjoy your new kitchen
You can now start enjoying your new kitchen, with the reassurance that your installation is covered by a 25-year workmanship guarantee.

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