Can a store co-worker help load my purchased items into my vehicle?
We are happy to help - however, we ask that you enquire in store about getting help with this.
Please speak to a co-worker in-store for details on how we can help.
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Click & Collect lets you order online and pick up your items from an IKEA store or designated Pick-up location. Add your items to your shopping bag, select Click & Collect at checkout, and choose your preferred collection point and available time slot. We’ll send you updates by email or SMS with your collection details. Please wait until you receive a notification that your order is ready before travelling to collect it.
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Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIt can take up to 14 business days from when a refund is initiated for the money to appear in your account. If it has been longer than that, follow the steps below to help you locate your refund and check its status.
Read moreTo make sure larger deliveries are comfortably delivered to your door, we provide delivery service by truck. If you are buying online, you'll get options during check-out. If you visit a store, please go to the customer service area.
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