My Gift Card payment failed and the balance is now at 0.00$. What do I do?
Once at checkout, please ensure that all items in the cart are finalized before clicking on "Use this gift card" when applying a gift card as payment.
When purchasing items online, trying to go back to modify the items after entering your gift card number will result in the gift card reading as redeemed and will require 24 hours for the funds to be reversed. We apologize for any inconvenience this may have caused.
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Was the article not helpful? Try one of the related articles below.
The system may encounter an error when changes are made to an order after entering the gift card number.
Read moreYou can buy a gift card or verify your gift card balance online or by giving us a call/chatting with us.
Read moreIf you're experiencing issues placing an order and no money has been deducted from your account:
Read morePlease ensure that there are sufficient funds on the card and the billing address on your order matches the billing address on your credit card file.
Read moreIf you paid for more products than you picked up, please check your receipt and identify the extra products you have paid for.
Read moreWe have made it easy to check the balance of your refund card online yourself - you just need your refund card.
Read more