What can I do if my IKEA product is damaged ?
Quality and safety are at the heart of IKEA's priorities. All our products are thoroughly tested before they go on sale. In addition to the 2-year European legal warranty, many products come with an IKEA extended warranty.
Is your product not working as expected? Here's what we recommend:
- Go to IKEA.be on the pages of IKEA product support. You'll find information about common issues, step-by-step guides, and videos that can help you fix the problem on your own. Support brackets and troubleshooting guides are available for items such as home appliances, PAX cabinets, VIDGA curtains, SKYTTA sliding doors, and smart home products such as DIRIGERA, SYMFONISK, TRÅDFRI GATEWAY, and many more.
- Check your product's warranty. In addition to the 2-year European legal warranty, many products come with an IKEA extended warranty. Par exemple, même les articles achetés dans notre espace « Seconde Vie » bénéficient de la garantie légale de 2 ans. We invite you to follow these steps:
1. Check your order confirmation or receipt. If you used your IKEA Family card at the time of purchase, you can find the information in Purchase history. The date of purchase and the type of product determine whether your product is still covered by the warranty. Visit the IKEA page IKEA extended warranty to learn more. - Open a claim file. Contact IKEA Customer Service by phone on +32 2 719 19 19, contact us via chat or visit Customer Service directly in store. If the product is safe and can be transported, you can bring it with you to the store. Remember to have your order number or receipt handy and to prepare photos of the problem, to facilitate the processing of your request.
If the problem is with a kitchen appliance, please contact the Supplier concerned. Kitchen appliances should not be returned to the store: if they need to be repaired, the repair will be done at home. - After analyzing your file and if the warranty conditions are met, IKEA will offer you one of the following solutions:
- the replacement of the product, in store or by delivery depending on your type of order;
- the replacement of a spare part, available in store or delivered to your home when possible;
- a repair service;
- or, if no other solution is possible, a refund in the form of an IKEA voucher. You can track the status of your refund or file by logging into your IKEA Family account and going to "My Records".
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