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What can I do if a product breaks during transport home or assembly?

If your product breaks when you get home, use your "OOPS" insurance! as long as you used your IKEA Family card at the time of purchase. You will then get a free refund or a refund. If the card has not been used, unfortunately the protection does not apply, but you can always consider paid options for repair or replacement.

  1. The IKEA Family card was used during the purchase  : If you used your IKEA Family card when you purchased your item, as a member you can benefit from the "OOPS" insurance within 14 days and get a free replacement or refund. To check if you used your card at the time of purchase, you can log in to your IKEA Family account and check your "purchase history". You will also find your receipt there. To replace the part, you have the following options to take advantage of this benefit: 
    - Go to your nearest IKEA store. In the store, go to one of the customer service counters, usually located near the exit of the store. Bring the damaged product, your IKEA Family membership card and receipt for verification. An IKEA co-worker can then either replace the broken part with a new one, arrange an exchange of the item or refund you with an IKEA voucher.
    - Contact IKEA Customer Service on +32 2 719 19 19 19. Please have your order number, an order confirmation, or your receipt ready. The IKEA co-worker will review your file and decide on the appropriate solution, which may include sending a spare part, arranging an exchange via delivery (the delivery fee is paid by the customer), or a refund in the form of an IKEA voucher.
  2. The IKEA Family card was not used at the time of purchase : If you are not yet a member or have not used your card, you will not be able to make a claim at this time. However, you can always contact IKEA customer service or in-store to check if a spare part is available or if the product can be replaced at a cost.   
 Join IKEA Family is free and gives you access to this program as well as many other benefits for future purchases. 
 

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