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Customer Service

Looking for a straightforward, enjoyable, inspiring and interesting IKEA experience? Here’s everything you need to know before, during and after shopping online or in store.

Shopping at IKEA

You can shop in one of our stores. We look forward to seeing you again! In addition, you can still choose to have online orders delivered to your home or pick them up at a store of your choice. We have listed all the possibilities for you.

Helping you help yourself 

Like to check the status of your order? Return a product or order a spare part? Or simply check your gift card balance?Y ou can do it all conveniently online. 

My orders

Track or cancel your order or view your order history

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Return or exchange products

Find out all about how to exchange or return your products

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Stock information

Check availability online or in store

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Missing parts

Order fittings and spare parts.

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Ask for an invoice


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IKEA Gift Card

Check your gift card balance

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Do you have a question? Enter a term in the search bar to get the answer.

Do you still have questions?

We are currently experiencing unprecedented demand and customer service is busier than ever before. We realize that as a result we cannot help everyone as we would like, and we regret that.

We’re doing everything within our power to improve our service. We appreciate your understanding and patience. 

IKEA store

Find an IKEA store near you

Visit us in store and get inspired. We're open and excited for your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA store