Returns and Claims
Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.
Read the return conditions and the options if you want to exchange your product or cancel your order:
All our products are tested thoroughly before they come on the market. We also handle them carefully to ensure they are in tip-top condition when you come to pick them up in our store or when we pick your order for delivery. And if something does go wrong, we always have the right solution.
Read the conditions and options if you want to file a complaint:
IKEA spare parts
Our IKEA spare parts service is for when our customers want to repair their products, and through it we supply spare IKEA assembly parts, such as bolts and screws, and spare IKEA furniture parts.