Returns, right of withdrawal and support

IKEA return policy

Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.​ 

Withdrawal from contract 

For online and remote orders, you are always entitled to change your mind and withdraw from (cancel) your contract with us up to 14 days after the last item in your order has been delivered.​ You can choose to cancel the whole order, or just selected items. This right of withdrawal does not apply to custom-made products, food products, or appliances that have already been installed. Please also look after the items you want to return as we can't accept products that are dirty, stained or damaged either.We will give you a refund, plus your basic delivery charge for the items cancelled. If would like us to collect part of, or the whole order, you may be eligible for a collection charge. Where possible, this will be deducted from the refund due to you. To return the cancelled items you can select the option that suits you best during the withdrawal process. To start a withdrawal from contract click the button below. Please have your order number ready (you can find this on your email confirmation and receipt).

Help with your purchase 

All our products are tested thoroughly before they come on the market. We also handle them carefully to ensure they are in tip-top condition when you come to pick them up in our store or when we pick your order for delivery. And if something does go wrong, we always have the right solution.