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Returns and Claims

Does the product not meet all your expectations in full? Did something go wrong during the ordering process? Read the IKEA return policy here and how to return products and how to file a complaint with IKEA.

Returns   |   Claims   |  IKEA spare parts


Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.​ 

Read the return conditions and the options if you want to exchange your product or cancel your order:


All our products are tested thoroughly before they come on the market. We also handle them carefully to ensure they are in tip-top condition when you come to pick them up in our store or when we pick your order for delivery. And if something does go wrong, we always have the right solution.

Read the conditions and options if you want to file a complaint:

IKEA spare parts

Our IKEA spare parts service is for when our customers want to repair their products, and through it we supply spare IKEA assembly parts, such as bolts and screws, and spare IKEA furniture parts. 

Order a spare part