I cannot connect to my app/phone to my gateway. What am I doing wrong?

You can easily connect your app/phone. Just follow the below steps.

Check that the gateway’s power is on. If not, check that the power supply cable is correctly attached.
Verify that the gateway is connected to your home router via a cable and that the router has internet connectivity.
To continue, you need to download the IKEA Home smart app from Apple App Store or Android Play Store and follow the step-by-step guide in the app to set-up your gateway.
Follow instructions in the app on how to set-up your gateway and how to connect the steering devices and light sources.
Find the QR code on the back of your gateway and scan it with your mobile phone following the instruction in the app. If you have a problem scanning the code, you can type the gateway code manually. You’ll find the gateway code on the back of your gateway. If you still have problems, check that all cables are connected and try again.
Secure that your mobile phone is connected to your WiFi network; the same network the gateway is connected to.
If you have problems, set-up the gateway by following the steps in the app. You can reset your products by performing a factory reset and installing again.

You can also watch these films for instructions:

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