I bought a gateway and a light bulb, I cannot seem to find the light bulb with the TRÅDFRI gateway?
You need a steering device to add a light source to the gateway.
You need a steering device to add a light source to the gateway. There is a step-by-step guide on how to do this in the IKEA Home smart app.
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I followed the instructions and have paired the steering device (remote control, wireless dimmer or motion sensor) to the TRÅDFRI gateway but I don’t see the bulb in the app.
You need to pair the bulb with the steering device since it lost the connection.
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Can I also turn on and off my light without using a smart device?
Yes, you can use the main power switch, steering device or the IKEA Home smart app.
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I accidentally changed my light settings in the app. How do I get my settings back?
The best way to save your light settings is to save them as moods.
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I don’t have the gateway or IKEA Home smart app. What will happen if I add a second steering device to a light source?
The first steering device will unpair or become disconnected from the light source.
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How do I fix my wireless charging if it is not working?
If you are having problems with your wireless charging product, feel free to contact us with your proof of purchase and description of the issue.
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I’m having trouble downloading the IKEA Home smart app.
Check the latest compatibility information in the App Store or Google Play.
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