Skip to main content
EN AUEnglish

If I do a factory reset of the gateway, what happens to the system (connected light sources) and the IKEA Home smart app?

The factory reset will clean up all data saved in the gateway and make it re-form a new Zigbee network.

The factory reset will clean up all data saved in the gateway and make it re-form a new Zigbee network. It will also work on the latest Over the Air (OTA) image it updated to so far and revert to the factory flashed firmware.

This can only be triggered by using the pinhole-button. The rest of the system is left intact, which means that you can continue to use the rest of the devices in the system.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Where can I find support for the Smart Lighting range?

    We have a Smart Lighting support guide for all tips troubleshooting. If you are still experiencing issues, contact us.

    Read more

  • I’m having trouble adding a light source to my steering device (remote control, wireless dimmer or motion sensor). What should I do?

    To add light sources, we have helpful films for instructions.

    Read more

  • Return to default settings

    You can reset your IKEA smart lighting products back to the original settings

    Read more

  • Where can I find support for the Smart Speakers range?

    We have a Smart Speakers support guide for all tips troubleshooting. If you are still experiencing issues, contact us.

    Read more

  • I connected my light source to the TRÅDFRI gateway by using my remote control. Do I still need the remote control or can I just use the IKEA Home smart app?

    You can steer your lights without the remote control if you disconnect the steering device from the gateway after you have used it to pair your light sources.

    Read more

  • I cannot connect Amazon Alexa with my IKEA Home smart system.

    You can use TRÅDFRI products with Amazon Alexa if you have a TRÅDFRI gateway.

    Read more