My product broke when I was transporting/assembling it, can I get it replaced?
When you scan your IKEA Family membership at the checkout you’ll receive free Oops-assurance*. Then, if something breaks during transport or while you assemble your IKEA furniture, we’ll exchange it for free.
Yes, you can!
If you are an IKEA Family member and a product is damaged during your travel from store to home or during the time of assembly, we will exchange the product or piece for free once within the first 14 days of purchase. For this, you'll need to have scanned your IKEA Family membership at purchase. Please come into store with the damaged product or piece to have it replaced. Alternatively you can contact us to organise the exchange.
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