Are there any products that I cannot return?
You have 365 days to return or exchange all IKEA products except dirty, stained, damaged, incomplete, modified and/or custom-made products and gift cards.
At IKEA it's okay to change your mind. We accept the return of all products in salable condition within the 365 days return policy.
Only dirty, stained, damaged, broken, incomplete or modified products, as well as custom-made items (stone countertops) and gift cards (gift cards), are excluded from the IKEA return policy.
The assessment of the product or any damage to it will be the sole and exclusive responsibility of IKEA Portugal.
Learn more about our Returns Policy here.
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