When am I entitled to claim a VAT refund and what do I have to do?
There are some situations where you can ask for a VAT refund.
💡 Who can request a VAT refund?
Customers who:
- Do not reside in the European Union
- Are registered for VAT in another EU country (excluding the UK)
📦 Conditions:
- Purchases must exceed €50 (excluding VAT)
- Items must be for personal use
- Goods must be exported outside the EU within 3 months of purchase
📄 What you need to send:
- Export Certificate (CCE) or DAU, validated by the relevant authorities
- IBAN for the VAT refund
👉 Send your documents to:PTIKEABusiness@ingka.ikea.com
⏱ Response time: up to 15 days
🧳 Taking items as cabin luggage?
Request a Tax Free form in-store on the same day of purchase. Once validated, IKEA will issue the form.
🛒 Shopping online?
You can also benefit from Tax Free! Just present your invoice in-store on the same day and request the Tax Free form.
Please ensure the invoice details match those required for the form.
ℹ️ IKEA has a specific process for goods export. Please check it before making your purchase.
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