When am I entitled to claim a VAT refund and what do I have to do?

When shopping at IKEA, customers who do not reside in the European Union or who are registered for VAT in an EU country (VIES system) other than the United Kingdom can request a VAT refund. Purchases must exceed €50, excluding tax, and be intended for personal use. Furthermore, goods must be exported outside the EU within three months of purchase.

For VAT refunds arising from a purchase in IKEA stores, you must send us proof of the Export Certificate (CCE) or the DAU (Exit Certificate for Shippers/Exporters), whatever the case might be, certified by the competent authorities, ( if you use the forwarding agent registered with IKEA, you will not need to worry about this documentation ), as well as the IBAN bank information to which your VAT refund should be sent to.

Customers resident in another EU country should put the goods delivery address on the invoice, in the “delivery address” field, and present a letter confirming the delivery of the goods and the tax number.

When applicable, the sending of certificates and a copy of the original invoice must be sent via email to [email protected]

If you take the goods with you as onboard luggage, you'll have to ask for a Tax-Free form. Once the documentation has been validated, IKEA will issue the corresponding form.Online purchases can also benefit from Tax Free, for this you just need to present the invoice on the same day of purchase and ask for the issue of the corresponding Tax-Free form at an IKEA store (the information included in the invoice must be the information to be included in the Tax-Free form).