How can I find out the status of a refund?
Once we have processed your refund, it may take up to 14 working days for the amount to appear in your account. ⏳
Want to know how the process is going? It's as easy as assembling a bookcase!
👉 Go to your Purchase History and click on ‘Processes’.
If you returned an item or cancelled an order, the refund will be made using the same payment method you used.
We start the process as soon as we receive the items or confirm the cancellation online.
⏱️ Has it been more than 14 working days and you still haven't received the amount?
Talk to us. We're here to help.
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