What is the status of my refund?
After we handle your refund, it can take up to 14 business days to see the amount in your account.
Want to know where your case stands? It's that easy!
Go to Cases in your customer area and consult all the information quickly and conveniently.
If you returned an item or canceled an order the refund will be made through the same payment method that he used in the purchase.
The refund process begins as soon as we receive the returned item or confirm the cancellation online.
⏰ If it's already gone more than 14 working days and did not receive the amount, talk to us — we're always ready to help and clarify.
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