365 days to change your mind
No-nonsense returns policy
It's important to us that you're happy with your IKEA purchase. If you're not totally satisfied, or simply just change your mind, you can return your products within 365 days. We will give you a full refund of the price of the goods that are returned with proof of purchase in an unused and re-saleable condition and, if possible, the packaging. Product in re-saleable condition” means products could sell again as normal commodity, which are not damaged or deformed, no stains, not been washing or used. We will refund you by the same method as your original payment for products. You can return any product, even if you assembled it, as long as it's in unused and re-saleable condition. If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card.
This policy applies in case you change your mind and is in addition to your statutory rights and IKEA commercial guarantees. If the goods are faulty or not as described, you will always be entitled to return the goods to us.
In store purchases
The terms and conditions set out in this return policy apply to all goods purchased from an IKEA store in South Korea.
Can I return my goods?
Yes, of course! You are allowed to return the goods within 365 days in an unused and re-saleable condition for a full refund of the price of the goods, regardless of the reason for the cancellation. IKEA Food products must be within best before or use by date.
Can I test and try the products that I’ve bought in store?
Yes, you may test for 14 days and try your products at home! If you decide to return your products, we would prefer for you to send them back in their original packaging. If you damage the product beyond what is necessary to test the nature, characteristics and functioning of the product, we reserve the right not to refund you the full price of the product because of its decreased value. IKEA Food products must be within best before or use by date.
One-time mattress exchange guide
IKEA hopes you can sleep comfortably on your new mattress. If you are not satisfied with the product after about a month of adaptation, bring the mattress to the store.
We exchange it once for another product. Feel free to use it for 365 days!
How do I return my goods?
We offer two return options for your convenience:
1. You can always bring the goods you want to return to any IKEA store within South Korea (You cannot return/exchange products at IKEA Planning Studio Cheoho). Bring your proof of purchase and the payment card with which you paid for the goods.
2. IKEA also offers to collect the unwanted items. A collection fee for the cost of returning the goods will apply. The fee is the same cost as the corresponding delivery cost. Please contact IKEA through www.ikea.com/kr or by calling 82 2 1670 4532 to arrange a collection.
What are the conditions for collection?
To simplify the collection, we ask you to provide IKEA with as much details as possible of relevant features of the delivery address, e.g. which floor the items are to be collected from, whether there are any narrow doors etc. You also agree to ensure that there is suitable access to the chosen collection location.
If our representative considers that collection is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. If you want our representative to collect the goods anyway, we will not be liable for any damage caused (provided that reasonable care is taken in collecting the goods).
A collection document provided by the representative must be signed to confirm that the collection has taken place. If you are not personally available to accept collection of the goods you may appoint an adult representative to do so on your behalf.
How much will I be refunded?
We will refund the price you paid for the goods to the credit-, debit- or gift card that you made payment with. IKEA has the right to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Can I cancel my order of services?
If you have ordered services, e.g. assembly or installations, you can cancel your order for any reason within the time frames stated in the terms and conditions outlines to you when the service was purchased. For service offer terms and conditions click here.
You will have no right to cancel the services performed, if you have given your prior express consent to commencement of the services and acknowledged that you will have no right to cancel the services that have been performed. We will refund you the charge for the services that have not been performed up to the time of your cancellation.