What should I do if I haven’t received my IKEA Gift card?
When you buy an IKEA gift card online, the order is processed by IKEA directly. If you have not received your gift card, we recommend that you reach out directly to our Customer Service team for help.
If you've ordered a Digital Gift Card from IKEA, and haven't received it, you can contact our Customer Service line on 01733 520006 (telephone lines are open Monday to Saturday, 07:00 – 20:00 and Sundays 07:00 – 19:00) or through webchat (open from 09:00 - 17:30 Monday to Sunday).
If you have purchased a Gift Card from an external retailer or supplier, you will need to reach out to that retailer or supplier directly for assistance.
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If you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreTo use a gift or refund card as a payment option for your online order, select the 'Redeem a gift card or refund card' option in the checkout.
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Read moreYou can check the balance of your Gift or Refund card online or in the store.
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