When you apply a product reward, it reduces the price of your items. If you return any items, points will be deducted according to the amount you actually paid and not the original price.
As each reward code is unique, it cannot be reused, even if the full order is returned.
What happens if I return a product purchased using one or more rewards from IKEA Family?
Points will be automatically deducted within 24 to 48 hours based on the amount refunded. The reward used for the original purchase cannot be reinstated and will remain forfeited.
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You can use product and service rewards online, in stores or when contacting us. Whereas food rewards are only applicable in-store in our restaurants and bistros.
Read moreIf you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreYou can use a reward online, in the stores or when contacting us.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreYou can collect points online and in-stores, then use the points for a reward of your choice.
Read moreYour satisfaction with your IKEA purchase is important to us. If you are not completely happy or simply changed your mind, you can return your products within 365 days. IKEA will provide a full refund for items returned with proof of purchase during this period.
Read more