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How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & Manage my order page to access your order.
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Where is my order confirmation?
Once an order has been placed, you will receive a confirmation email to the email address provided to us during checkout.
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Are my details given to any third parties?
We only provide details to third parties when necessary, and when we employ third parties to provide our services, such as deliveries and item assembly.
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How do I enter a discount code or a voucher in the checkout?
To enter a discount code/IKEA Family coupon online, start by making sure you are signed into your IKEA Family account. Then go to your shopping bag and select 'Use a discount code' from the menu, enter your code and the total price should update.
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Can a different account be credited a refund?
Refunds can only be made to the original card and account used for the initial payment.
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Are IKEA verified as 3D Secure?
Yes, we are verified by VISA, Mastercard SecureCode and Amex SafeKey, collectively known as 3D Secure.
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