Opening in Spring 2026! IKEA Kelowna - Plan and order point & Pick-up location

A. The IKEA Plan and order points offers a personalized service designed to make your home furnishing dreams a reality. At a Plan and order point, our planning experts are there to help you navigate complex home projects like kitchen design, bedroom projects, small space living solutions, and more. Simply schedule an appointment, plan and order your solutions with the help of an IKEA specialist, and then have the products shipped directly to your home or nearby pick-up location. There are no IKEA products or food available for immediate takeaway at the Plan and order points. Returns and exchanges are not available at the Plan and order points. Spare parts are not available at Plan and order points. Customers can order spare parts online here.

A. IKEA Gift Card, debit and credit cards. 

A. IKEA Plan and order point will offer a personalized service where you can meet one-on-one with an IKEA specialist to plan and order complex home furnishing solutions for any room in the home, including kitchens, living rooms, bedrooms and bathrooms. Appointments are encouraged in advance and can be booked at IKEA.ca/planning.

A: Absolutely! If your order is under 150 kg, you’re welcome to pick it up at the Kelowna Plan & order point. We’ve got a dedicated area at the location to make your pickup quick and easy.