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Can I use my IKEA Family card to receive special discounts when using the Click & Collect service?

Yes. If an IKEA Family offer is available either in store or online, you are eligible for a special IKEA Family price, by entering your IKEA Family Card number.

If you have not signed up yet and would like to take advantage of these offers, please join our IKEA Family today. 
 

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  • How long do I have to pick up my Click & Collect order?

    It is important that your purchase is picked up no later than 24 hours after your selected pick-up date. If you do not pick up your order within this time period, your purchase will be refunded. Please note that once a Click & Collect order has a set pick-up date, we unfortunately can not reschedule.

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  • What if I don't get a response back after sending photos to the Sell-Back program?

    It is important to verify the process of your request on the application itself, there will be no e-mail notification sent to you.

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  • After I place a Click & Collect order, can I change my contact information?

    Once a Click & Collect order is placed and paid for, IKEA is unfortunately unable to make any changes, however other options are available.

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  • Can I send someone to pick up my Click & Collect order for me?

    Not a problem! If you'd like someone else to pick up your Click & Collect order, please follow the following steps.

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  • I want to start/stop receiving marketing emails from IKEA, how can I change this?

    If you want to change your email preferences from IKEA, you can do this by logging into your IKEA Family account and navigating to 'Manage my account'.

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  • Where do I have to go to pick up my Click & Collect order in store?

    You will see signs at the store's entrance indicating where to pick up your Click & Collect order.

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