What can I do if my appliance isn’t working as it should?
If you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.
Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. In addition to the 2-year legal guarantee, many appliances sold at IKEA are therefore also covered by an extended 5-year warranty through the manufacturer. By checking your order confirmation/receipt you can confirm if the product is still within guarantee. You can also log into your IKEA Family account, and navigate to ‘Purchase history’ if you used your IKEA Family membership at time of purchase.
Depending on the appliance and the issue, we recommend starting with the IKEA product support pages. There, you’ll find troubleshooting guides and videos that explain how to handle common error codes and issues, which may help you resolve the problem on your own.
If you’ve checked everything and your appliance is still not working properly, the next steps depend on who manufactured the appliance. You can find the manufacturer name, model, and serial number on the rating plate, usually located inside the appliance. For some appliances, you need to reach out to IKEA Customer Service either online or in-store.
If your appliance was manufactured by an external vendor
If the appliance was made by an external manufacturer, you’ll need to contact the manufacturer directly. Make sure that you still have your IKEA order number/receipt, as well as the model and serial number of your appliance ready when reaching out.
- Go to Warranty kitchen appliances to find the contact details of each manufacturer.
If your appliance was manufactured by IKEA
For some appliances, such as TILLREDA, you need to reach out to IKEA Customer Service either online or in-store. You can proceed either in-store or online depending on what is most convenient for you :
- File a claim online. You can connect with a co-worker by calling +32 2 719 19 19. Please have your order number/receipt ready when reaching out. Once you have reached an IKEA co-worker, an IKEA co-worker will provide with one of the following resolution options if the guarantee conditions are met:
- Replace at the store. A co-worker will be able to replace the faulty item and give it to you to take home, providing there is available stock. You can check before going to the store that the product is in stock either on the product page on www.IKEA.be or by requesting stock check through the chatbot.
- Arrange home delivery for replacement item. A co-worker can arrange a home delivery with a replacement product when the item is available for delivery.
- Get a refund. Alternatively, if no other solution can be provided, a co-worker can process a refund for you too. You will receive the refund on an IKEA refund voucher.
- Go to an IKEA store. You can also bring the appliance if it possible, along with your order number/receipt to your nearest IKEA store. Once you’re in the store, proceed directly to one of the Customer Service desks, usually located near the exit. Once you have reached an IKEA co-worker, an IKEA co-worker will provide with one of the following resolution options if the guarantee conditions are met:
- Replace at the store. A co-worker will be able to replace the faulty item and give it to you to take home, providing there is available stock. You can check before going to the store that the product is in stock either on the product page on www.IKEA.be or by requesting stock check through the chatbot.
- Arrange home delivery. If the item isn't in stock, or you cannot take it home yourself, a co-worker will be able to arrange a home delivery with a replacement product when the item is available for delivery.
- Get a refund. Alternatively, if no other solution can be provided, a co-worker can process a refund for you too. You will receive the refund on an IKEA refund voucher.
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