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Kitchen appliance warranty

All IKEA kitchen appliances have Swedish names like TREVLIG and PROFFSIG but they are supplied by manufacturers like Whirlpool and Electrolux, who also provide the aftersales service.

Is your appliance not working as you would expect? Contact one of our partners. Start by running through the steps below to ensure we can help you quickly.


In the appliance manual, go to the “resolving issues” section. Carefully follow all the steps. You may be able to resolve the issue yourself.

Can’t find your manual?

That’s okay, you can find it on our website.

You can search for any appliance by entering the name in the search bar (A). You’ll find the PDF manual on the product page (B).


See your proof of purchase to check when you purchased the appliance and whether the warranty is still valid.

Read the warranty conditions carefully to ensure your particular defect is covered by the warranty.

For more details about warranties, go here.

Be sure to keep your proof of purchase on hand when you contact us.

You can find these numbers here:

  1. Dishwashers: On the front to the right.
  2. Espresso machines: Behind the water tank.
  3. Gas stoves: On the back..
  4. Hobs: On the bottom.
  5. Extractor hoods: Behind the filter.
  6. Fridges & freezers: On the inside of the frame.
  7. Ovens: On the right side.
  8. Warming drawers: right on the open drawer.
  9. Washing machines: On the inside of the door.
  10. Cooling boxes: Inside the lid.
  11. Microwave ovens: On the left side.

Manufacturer numbers:

  • Whirlpool: 18535; 23256; 23196; 50047
  • Faber: 21399
  • ELICA: 23232; 23244
  • Electrolux: 21552
  • BSH: 23320
  • MIDEA: 23071; 23328
  • IKEA: all other manufacturer numbers


Now you’re ready to contact us.

Contact the manufacturer corresponding to the manufacturer number (B) on your electrical appliance. Our partner will dispatch a technician as quickly as possible if your appliance is defective. 


Phone: 02 263 33 33 (BE) / +35220882569 (LUX)
Rate: Local
Opening hours: Mon - Fri 08:00 - 17:00


For Belgium
Phone: 02 716 24 44
Rate: Local
Opening hours: Mon - Fri 08:00 - 17:00

For Luxemburg
Phone: +352424311
Rate: Local
Opening hours: Mon - Fri 08:00 - 12:00 en 13:00 - 17:00


Phone: 02 475 71 20
Rate: Local
Opening hours: Mon - Fri 08:00 - 17:00


Webform: Webform (in French)