What if my delivery is incomplete?
If an item is missing during home delivery or in your "Click & Collect", first check if your order has been split into multiple deliveries, as the missing item may still be on its way. If you notice that items are still missing, please contact IKEA customer service online or in-store.
You have 14 days to report the missing item and receive a replacement. If you report the item after the 14 days, IKEA cannot guarantee that the product will be replaced.
If you notice that a product is missing from your delivery, follow these steps:
- Check your order. Please check your confirmation email or receipt to verify that the item was part of the order. Note that multiple items can also be stored together, so check all the boxes in case the missing item is finally there.
- Check if the order has been delivered in installments. Some orders are split over multiple deliveries. Go to Track and manage my order with your order number or via your IKEA account to see if a new delivery is planned, and if so, the date of the next delivery.
- If you still haven't found the product, You have 14 days to contact customer service and report the missing item. To contact IKEA, call customer service at +32 2 719 19 19 Or visit us in your nearest IKEA store. If you need something quickly, going to a store is the easiest option. Before you come, you can even check the availability of the missing product on our site on your product page or ask our chatbot if it's in stock.
Here are the possible solutions: - Replace the missing item, either through a new delivery, or by picking it up in store if it is in stock, or by another product of the same type. The transportation costs will be at our expense.
- Get a refund. If a replacement product cannot be offered (for example, because it is out of stock), IKEA may decide to refund the missing item. You will receive a refund from the original payment method you used to purchase the product. Please note that if you purchased the items by paying in store, you will receive the refund in the form of an IKEA voucher.
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