How does parcel delivery work?
For some items that are not too heavy. You order online, choose "Delivery by parcel", and receive your order within 3 working days with a tracking link. Packages are delivered to your address or to a safe place, even when you're away. If you have a missing or damaged item, please contact IKEA Customer Service.
- Place the order.
To benefit from parcel delivery, add your items to your basket on the IKEA website and select the "Parcel delivery" option at checkout. If this option doesn't appear, it may be due to restrictions related to the type of item, delivery area, or service availability. Provide your full address and, if necessary, add specific instructions such as the drop-off location or an access code. The delivery amount is calculated automatically based on the total weight of the order. Once the order has been validated, it can no longer be modified, but you can track its status or cancel it via the online order tracking management tool. In general, the period is quite short, between 4 and 10 working days. - Processing and shipping.
After confirmation, your order is prepared and shipped from a central warehouse or local distribution center. Depending on the contents, it can be sent in a single package or in several packages if certain items need to be separated. You will then receive an email with a link to track the shipment of your order. - Delivery to your home or to a Bpost point.
Delivery is handled by Bpost. You can have your parcel delivered to your home and, if you are absent, specify a safe place for the delivery, or choose to collect it from a Bpost pickup point. This pickup point can be a standard collection point or one of the parcel lockers made available by Bpost. Bpost first applies the delivery preferences you have set in its app; if no preferences are registered, the parcel is automatically redirected to the nearest pickup point. You can manage and customise these options directly in the Bpost app; more information is available in the Bpost FAQs. - Receipt and verification.
When you receive your package, first make sure that all the items on your order are present and correspond to your purchase. Carefully check the condition of each product for damage, defects, or signs of breakage during transit. If you notice a missing, damaged or incorrect item, report the damage via our Online order management tool and select "Report Damage". If you are missing parcels, check that your order is not divided into several different parcels in our online tool or on the Bpost app. - Tracking and notifications.
You can track the progress of your package at any time in our Online Order Tracking Portal. or directly through the website or app Bpost. Email or SMS notifications keep you informed at every key stage, from shipping to delivery, so you always know where your order is. - Management in case of absence.
If you are absent during delivery and have provided an email address, Bpost will send you a message indicating the collection point of your package as well as the deadline to collect it. Remember to check your spam or junk mail so that you don't miss this notification. If you do not collect your package in time, the order will be cancelled and returned to IKEA. You will be automatically refunded to the original payment method. - After-sales.
If your package is damaged or an item is missing, you have up to 14 days to report the problem via our Online Order Management Portal. If the item is damaged, IKEA will offer you a replacement or refund. Packages not picked up within the specified time can be redirected to a pick-up point or cancelled and refunded automatically. To return an item, you can use the express return service: Register your return online, receive the return label by e-mail and drop off your parcel at a Bpost point or in store within 14 days. Return via an IKEA Locker is not possible.
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