How does delivery to your home work?
Delivery "in front of your home" allows you to receive your items directly in front of your house or in the entrance hall. Fees are automatically calculated based on weight, value and address. You choose the delivery date and receive a confirmation email and SMS. On the day of delivery, make sure that an adult is present and that access is clear. In case of damage or missing items, report it to the driver immediately and contact IKEA customer service.
- Place the order.
Add your items to the cart and select the "Delivery to your home" option at checkout. If you don't see this option, it may be due to item type, total weight, your address, or local restrictions. The delivery price is calculated automatically based on the total weight of the order and the address. You then choose a delivery date. As long as the order is not being prepared, on average 3 to 4 days before delivery, you can modify or cancel it via our Online order management tool. If you want to cancel the order but this is no longer possible, please contact our Customer Service. When ordering, communicate all access restrictions: narrow stairs, door height, limited elevator, etc. Check that packages will be able to pass through doors, corridors, stairs or elevators. See the "Packaging Details" on the product page for dimensions. - Processing and shipping.
Once the order is confirmed, your items are prepared at an IKEA store or distribution centre. As soon as the delivery is scheduled, you will receive an email or SMS with the expected date, a 6-hour time slot and an online tracking link. Check that your contact details, especially your phone number, are correct in order to facilitate contact on the day. - On the day of delivery.
The IKEA partner carrier delivers your order within a maximum radius of 15 m between the vehicle and the front door. The delivery includes transport up to 6 steps between the street and the entrance; beyond that, the items will be deposited at the foot of the stairs. You must provide clear and secure access, as well as sufficient parking space: at least 15 m in front of your home (or 25 m if an outdoor lift is necessary). The driver usually contacts you 30-60 minutes before arrival. - Presence and authorization to deposit.
By default, an adult must be present to receive the delivery. If no adult is present, a new date will be automatically scheduled for delivery. In this case, IKEA has the right to claim the new delivery costs from you. In some areas, you can activate the "Deposit authorization" option when ordering. This option allows the delivery person to drop off the order in a safe place, without a signature or presence required. Once the deposit has been made, the delivery is considered complete. If no safe place is available, the order is returned to IKEA and customer service will contact you to set a new date. In buildings, only the front door or legally accessible lobby is considered a safe place. - Check on receipt.
Upon delivery, immediately check that all packages are present and that they have no visible damage. If there is a problem (missing or damaged item), report it as soon as possible via Online order management tool. - After-sales and follow-up.
You can track the status of your delivery at any time via the IKEA order management portal. If the order is marked as delivered but you see a problem, or if a delivery is incomplete, first check the IKEA order management tool to see if there is another delivery. If everything is marked "delivered" and an item is missing, contact customer service: +32 2 719 19 19. If an item is damaged, you have 14 days to report it via our Order tracking tool by selecting "Report a Damage".
If you want to cancel and it is not possible via the management UTL, contact customer service
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