Shop by phone or chat
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Get in touch
If you need advice or assistance with making a purchase, contact us by phone or chat.
We’re here to help every day of the week, our customer service hours are:
- Phone: 9 am – 7 pm (AEST)
- Chat: 7 am – 9 pm (AEST)
How to shop via phone or chat
1. Give us a call or start a chat
The IKEA co-worker will have the knowledge and tools to support with your purchase – like checking stock availability, or arranging your Delivery or Click and collect order.
2. Pay via payment link
After the conversation, we will email you a link for you to make a secure payment and finalise your order.
Call us on (02) 9010 0264 or click on the yellow chat icon at the bottom of the page to chat with our team.
Discover other ways to shop without leaving your home
Plan your next projects online or over the phone with help from our specialists – we’ve got you covered! Helping you shop wherever you are.