Our IKEA return policy

We’ve detailed everything about our generous IKEA return policy – which is the same for all customers and all channels – on this page.

At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home, office or garden, just isn’t. Returning a product to us is convenient and hassle-free, no matter how or where it’s bought.

You have 365 days to return your purchase for a full refund. We will refund you by the same method as your original payment. If the returns criteria are not fully met, we may refuse the return or offer an exchange or gift card.

Take advantage of IKEA express returns. If you have less than 10 items to return, fill in the online form and follow the instructions here.

IKEA Return policy | Mattress exchange | Returns policy terms and conditions

Returning unopened IKEA products

You can return anything unopened IKEA product within 365 days, for a full refund. No rush, no complicated conditions. It’s best to bring your proof of purchase – but if you can’t find it, we’ll help you locate your digital receipt.

An IKEA product that doesn’t fit and needs to be returned.

Returning opened IKEA products

We think everyone should be able to test out any product, so we take back opened products within 365 days – even assembled ones. Just show us your receipt for a full refund.

Two customers walking over a pedestrian crossing carrying a book shelf from IKEA.

IKEA products that can’t be returned

Only dirty, stained, damaged or adapted products are excluded from our IKEA return policy. But if it's still in good condition you can always sell it back to us, read more about how that works.

Things to note: IKEA returns, IKEA refunds and IKEA exchanges

When you return anything, please bring your receipt.
We issue refunds in the payment form used to buy the product.
Can’t find your receipt? We’ll refund to an IKEA Refund card to use in store or online.
More than 365 days since you bought your product? You can still return it as part of our IKEA Buy back service.
If your product is damaged, you can file a claim at IKEA.
We offer a free IKEA spare parts service as part of our commitment to prolonging product life.
For IKEA Family members, our Oops-assurance covers accidental transportation or assembly damages and breakages.
Exchanges and refunds can be given where goods are faulty (other than any fault that was clearly communicated to you, or which ought to have been revealed by an examination of the product at the time of purchase), wrongly described, different from a sample shown to you, or does not perform the function.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to and does not affect your statutory rights under the Competition and Consumer Act 2010.
See full terms and conditions.

‘Love it or exchange it’ mattress exchange policy

‘Love it or exchange it’ is our IKEA 365 return policy for newly purchased mattresses. So if after a while you discover that it is too firm, too soft or too something else, just bring the mattress back and simply change it for another.

How to exchange an IKEA mattress

Simply bring your mattress and receipt to any IKEA store, and we’ll help you find a different one. If you want your mattress delivered back to IKEA, we’ll help you book a most reliable delivery service provider.

Store locator

Close-up of a hand that tests the softness of an IKEA mattress.

Things to note: IKEA mattress exchange

You can exchange your mattress or mattress pad once within 365 days.
The only condition is that it’s not dirty, marked or damaged.
The policy doesn’t apply to SULTAN bed bases or bed slats.
New mattresses often feel a bit too firm, so wait a month to get used to yours.
It’s also important to choose the right pillow.
Once you’ve found your perfect mattress, it’ll be covered by our 10-year IKEA mattress guarantee.
If your mattress exchange is an upgrade, you’ll just cover the price difference between the original and the replacement.
If the replacement’s price is lower, we’ll credit the difference to an IKEA refund card.
Customers arranging a collection from the store will be provided with a mattress bag to pack and seal the used mattress, before placing the package outside for collection at an arranged time.
For customers arranging a collection via the customer service centre, a mattress bag will be provided at the time of collection.
The customer will be required to pack and seal the mattress in the provided mattress bag before it is taken away by the service provider.

Custom-made work top policy

If you order a custom-made work top for your IKEA kitchen, you may cancel the order 24 hours before check and measure and receive a full refund of the fees paid.

If you do not proceed with the installation of your custom-made work top after check and measure but before fabrication begins, you will receive a refund of the fees paid minus the fees of check and measure service. No refund of the fees for the check and measure service rendered.

Once fabrication begins, you cannot be refunded for the cost of the custom-made work top or service fee unless IKEA agrees otherwise. You will incur the full cost of the production of your ordered custom-made work top and all services rendered including possible scrapping charges.