Contact us
Please select from the options below to connect with us.
Chat with us
Our customer service team is available Monday to Sunday 7am – 10pm AEST/AEDT.
BILLIE, the IKEA chatbot is available 24/7 to help with any queries outside of these hours.
Exceptional chat hours
04/04/2026 7am – 10pm Easter Saturday
05/04/2026 10am – 5pm Easter Sunday
06/04/2026 7am – 10pm Easter Monday
27/04/2026 7am – 10pm Anzac day holiday
Closed
03/04/2026 Good Friday
25/04/2026 Anzac day
Call us
Get in touch with our customer service team, and they'll help you as soon as possible.
Give us a call any day, between 9am – 8pm
AEST/AEDT: (02) 9010 0264
Exceptional phone hours
04/04/2026 9am – 8pm Easter Saturday
05/04/2026 10am – 5pm Easter Sunday
06/04/2026 9am – 8pm Easter Monday
27/04/2026 9am – 8pm Anzac day holiday
Closed
03/04/2026 Good Friday
25/04/2026 Anzac day
Self-service tools
Frequently asked questions
Looking for something else?
You can explore other services like returns, order updates, and product guides online.