Skip to main content
EN USEnglish

 Which IKEA products can I return or exchange?

At IKEA you can change your mind, that's why you can return any product purchased at an IKEA store or IKEA.com. Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy.

Plants, custom-made worktops, As-Is products, food products purchased abroad will be refunded to a merchandise return card. All other products will be returned to the original form of payment, or to a merchandise return card. 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I return a product that I have already opened or assembled?

    It's possible to return an item that's open or assembled if the item is complete and in good condition. Remember to bring your receipt or proof of purchase to an IKEA store for your return.

    Read more

  • Can I return purchases to an IKEA Planning Studio location?

    We're unable to accept physical returns at the IKEA Planning studio. However, returns can be conveniently processed at any of our other IKEA locations.

    Read more

  • I returned a product and received an IKEA refund card - how do I check the balance?

    We've made it easy to check the balance of your refund card online.

    Read more

  • How do I know if a product I've purchased has been recalled?

    IKEA is fully committed to the safety of our customers and appreciates that you have reached out to us. At IKEA, safety is our priority.

    Read more

  • Do I have to disassemble my furniture before I can return it?

    It’s ok to change your mind. You can return assembled merchandise to your local IKEA store as long as it’s within our return policy and the items are in new condition.

    Read more

  • Can I remove items from my order?

    It is possible to remove items from your order for a refund if the order is still processing.

    Read more