Frequently Asked Questions
Frequently Asked Questions
Find the answers to our most popular questions!
IKEA U.S. has temporarily closed all store locations across the U.S. and the IKEA Planning Studio in Manhattan. This decision was taken by IKEA leadership as a precautionary measure to protect the safety of our coworkers and customers due to the rapidly evolving, novel Coronavirus (COVID-19). Because our stores are closed, we are temporarily unable to accept returns or exchanges. We are also experiencing delays in processing current returns and refunds. Furthermore, we have suspended all scheduled pick-ups from customers. We will resume pick-ups as soon as practicable once it is safe to resume operations.
Please be assured that once we reopen, we will let you know when we resume accepting returns.
For more information, click here.
Q: Do you have a delivery service?
A: IKEA offers a flat rate online delivery service to your home or business starting at $5 for small item shipping and $49 for large item delivery to your home or business and placed in your room of choice at no additional cost. If you choose to have your items delivered from in-store, simply speak to an in store IKEA Co-worker for more details. For more information on our services click here.
Q: What forms of payment do you accept?
A. In-store we accept IKEA gift cards, the IKEA Projekt card, American Express, Discover, MasterCard, VISA, debit cards, and cash.
For online + phone purchases (home delivery) we accept IKEA gift cards (with PIN), American Express, Discover, MasterCard, and VISA.
For Click and Collect online orders (in-store pickup) we accept American Express, Discover, MasterCard, and VISA (IKEA gift cards are not accepted).
We do not accept checks for any order type.
Q: When are you open? Are you open on holidays?
A: Unless otherwise stated, we are open all year, 7 days a week. Check your local IKEA store page for regular and holiday hours (closed Thanksgiving and Christmas).
Q: What if a part is missing in the package?
A: First, please check to make sure you have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on the product label. If you are missing a package, email us using the "My IKEA Delivery" subject or simply visit the Returns and Exchanges desk at your local store with your receipt and product information. For missing parts of appliances, please provide the serial number of the item.
Q: How do I know if an item is in stock?
A: You can view stock information, by clicking here.
Q: Can I have my items delivered?
A: IKEA offers a flat rate delivery service to your home or business starting at $29. To setup delivery in the store, speak to any co-worker for assistance. Click here to see all of our services.
Q: Why is my item out of stock?
A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can, at times, impact supply. Simply go to the product page of the item you want, choose your local IKEA store, and then click on the "Check Stock" button.
Q: What can I do if an item is out of stock?
A: IKEA receives daily shipments of our products. If an item is out of stock, check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.
Q: Can I place an order for an out of stock item and be notified when it becomes available?
A: You can contact us to place a backorder and be notified via email when the item becomes available. IKEA does not accept payment for items that are out of stock.
Your Local IKEA Store:
Q: What are your hours of operation for the store and the restaurant? Are you open on holidays?
A: Check your local IKEA store page for regular and holiday hours here.
Q: Can pets enter the store?
A: Only service animals are permitted in our stores.
Q: Do IKEA stores offer activities for children?
A: IKEA offers various activities for children. Småland is a supervised play area in the entrance lobby for children between the heights of 37"-54" who are potty-trained (no pull-ups). Parents/legal guardians can sign in their children up to play in this safe, imaginative environment for up to one hour and depending on availability, up to 90 minutes for IKEA Family Members! Many of our store locations also offer a children's corner in the restaurant. We regularly organize activities, contests and games. For more information about the various activities, Smaland rules and procedures (socks required!) view your local IKEA store page!
Q: Are Wheelchairs available to customers?
A: All IKEA store locations provide complimentary manual wheelchairs inside the store entrance. We do not offer motorized wheelchairs or scooters.
Q: Does IKEA offer assembly service?
A: Our products are designed to be assembled by you. That way, you’ll save the most money. However, we've teamed up with TaskRabbit to provide even more options to assemble your IKEA furniture. Learn more here.
Q: What is TaskRabbit?
A: TaskRabbit is a service platform that conveniently connects you with a network of independent ‘Taskers’ to handle everything from IKEA furniture assembly to odd-jobs or errands. Learn more here.
Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers and providers. Please note, that our In-Home Delivery is temporarily changed to implement social distancing and moved to contactless delivery. Our in-home delivery drivers will now deliver to your covered porch, garage or doorstep.
In addition, as our service providers are taking additional precautions when performing deliveries, this could result in unexpected delays and we apologize for this inconvenience. Please allow some time after your confirmed time window before contacting us.
Q: Do you have a delivery service?
A: IKEA offers a flat rate online delivery service to your home or business starting at $5 for small item shipping and $49 for large item delivery to your home or business and placed in your room of choice at no additional cost. If you choose to have your items delivered in-store, simply speak to an in store IKEA Co-worker for more details. For more information on our services click here.
Q: If I place my order online, how long will it take to be delivered?
A: Online delivery dates vary depending on your zip code. You will be provided with an estimated delivery date when you are checking out, before the order is completed. *Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date and a 4 hour time window.
Q: How do I know what time the local delivery company will delivery my order?
A: The local delivery company will contact you the day before your scheduled delivery date to provide you with a four hour time frame
Q: If I place my order online, how much is delivery?
A: We offer delivery prices starting at $5. To find out the online delivery cost for your order, add the intended items to your shopping cart, and enter your state and zip code into the delivery estimator in the shopping cart.
Q: Can I place an order online with a credit card with a foreign billing address?
A: If you would like to place an order using a foreign credit card, please contact us please call the IKEA US Contact Center at 1-888-888-4532.
Q: How many gift cards can I use for an online order?
A: Customers may use up to 4 IKEA gift cards per online order.
Q: Can I use a Store return card for an online purchase?
A: At this time, return cards can only be used at our local store locations.
Q: How do I contact the carrier who will deliver to me?
A: The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.
Q: What do I do if I need to cancel or reschedule my order?
A: To cancel or reschedule your order, please contact us by calling 888-888-4532.
Q: An item is missing or damaged during my delivery. What should I do?
A: Please call the IKEA US Contact Center at 1-888-888-4532 for questions about your delivery.
Q: What is Express Delivery?
A. Express Delivery is a new and exciting multi-channel service that will allow our customers to make an online purchase which will be fulfilled by a store and shipped within 1-2* days at a premium price of $29 (*same or next day, depending on the customer’s choice, and if order is received and paid before a pre-determined time) available only at IKEA Frisco and IKEA Orlando.
*Express Delivery now available in select zip codes in the Dallas and Orlando areas; excludes parcel only orders.
Click & Collect
Q: Is Click & Collect available for all IKEA stores?
A: Under normal circumstances, Click & Collect is available at most stores. Shop ikea.com, add products to your shopping cart, and at checkout, select Click & Collect to find a participating IKEA store near you. We will prepare your order for pick up in the store you chose!
Q: What happens if not all of the items in my Click & Collect order are available for pick up?
A: If one or more of your ordered items becomes unavailable, we will notify you by email before your selected pickup timeframe. You can choose to be refunded the amount of the unavailable item(s), including applicable tax and still pick up the rest of your order at the time you requested. Or, you can choose to cancel your entire order for a full refund.
Q: Where should I pick up my Click & Collect order?
A: Unless otherwise notified, Click & Collect orders can be picked up from the furniture pick-up area by the exit of the store*. There are signs for Click & Collect in this area for customers to follow.
*If collecting an order in Portland, Oregon, go to the Furniture Pickup at the IKEA Warehouse at 8940 NE Alderwood Road, Portland, Oregon 97220.
Q: How long do I have to pick up my Click & Collect Order?
A: Effective March 20, 2020, due the COVID-19 pandemic, our Click & Collect terms have been temporarily modified and you must pick-up your order on your pick-up date or your order will be cancelled and, you will be refunded.
Q: Where can I view the status of my order?
A: You can visit the Track your order page.
Q: An item is missing or damaged during my delivery. What should I do?
A: The fastest way to resolve these issues is to take your receipt or order confirmation into your local IKEA store. There you will be able to pick-up or exchange your merchandise. If you are not able to visit a store, please contact as within 48 hours of your delivery to report any issues.
Q: How can I cancel my Click & Collect Order?
A: Click & Collect orders can be cancelled through the order confirmation email that is received once the order is placed. If you receive an error message when trying to cancel, you will need to contact us here. Please note that Click & Collect orders can only be cancelled as long as the pickup time is not within 2 hours your pick up time.
Q: My item is available for Click & Collect, but I’m receiving an error message. What should I do?
A: In most cases, error messages are received because of stock availability in the store. If you are receiving this message, please check the availability in your store on the stock check page here. If there are 5 pieces or less, the item cannot be booked through Click & Collect, and can only be purchased while in the store. We receive new shipments daily, so please check back to see if stock levels have improved. You may also receive an error if a store is temporarily no longer providing Click & Collect services.
Q: How will I know my Click & Collect order is ready?
A: You’ll receive an email to notify you when your order is ready for pickup. If one or more of your ordered items is unavailable for Click & Collect, your order will be cancelled and you will receive a full refund for your entire order, including tax and fees.
Q: What documentation is required when I pick up my Click & Collect order?
A: Please bring the following documents with you when you pick up your order:
• A printed or digital copy of the order confirmation email
• A government or state-issued photo ID
Q: Can someone else pick up my Click & Collect order?
A: You can add an alternate pick-up person at the time of your purchase. To collect the order, the alternate pick-up person must bring government-issued photo ID and a copy of your order confirmation displaying their name. For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person may collect your order.
Q: What terms and conditions apply for my Click & Collect order?
IKEA delivery terms and conditions apply to Click & Collect. IKEA delivery terms can be viewed here.
Q: What should I do if my item is damaged?
A: If your item is damaged, simply bring it back to the store with your receipt. We will be happy to exchange it for you. If only one piece of the unit is damaged, bring that piece back into the store with your receipt and we will exchange the piece for you. If you are not able to visit the store, and only one piece of the unit is damaged, call or email us within 365 days of the purchase with your receipt information and we will be happy to deliver the missing items within 7-10 days. Size restrictions may apply.
Q: What should I do if I’m missing a part from my package?
A: First, please check to make sure that you have all of the packages for the item. Some products come in several boxes, or are sold separately. You will find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). If you are missing a box, simply visit the Returns and Exchanges desk at your local store with your receipt and product information. If you are missing a part that should have been included inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece. If you are not able to visit the store, simply call or email us with within 365 days of the purchase with your receipt information and we will be happy to deliver the missing items within 7-10 days. Size restrictions may apply.
Q: I purchased an appliance from IKEA and its missing a part. What should I do?
A: If the appliance was purchased within 365 days, return back into the store location with your receipt and we will be happy to resolve your issue there. For missing parts of appliances, please provide the serial number of the item
Q: If screws are missing in the package, can you send them to me?
A: Only the screws referenced in the assembly instructions (with 6 digit code) can be ordered by calling 1-888-888-4532 or emailing us. The screws are then sent by mail within 10 days. If you need screws and other parts quickly, please visit the Returns and Exchanges department in your local IKEA Store with your receipt.
Q: The assembly instructions are missing from the package. Where can I find them?
A: Assembly Instructions can be found on the website's product page on the right hand side.
Q: I don't have the middle support of my bed. Was it missing from the package?
A: Most IKEA beds require the SKORVA midbeam. In store, this article is purchased separately from your bed frame and is communicated in the store on the price tag and product banners. Please check your receipt to see if this item was purchased, if not return to your local IKEA store to purchase this item. Online orders will include the midbeam in a purchase of a bedframe, but is packaged separately, if missing, please email us.
Q: I purchased an appliance from IKEA a couple years ago and it’s not working. What should I do?
A: For appliance help outside of 365 days, please contact Whirlpool directly at (866) 664-2449. For more information regarding our appliance warranty, please click here.
Q: I purchased an item in the store location, but I left it at the register. What should I do?
A: If items are left behind in the store, we will do what we can to locate the missing goods. However, IKEA is not liable for any lost/stolen or left behind merchandise once it is purchased at the register. Please give us a call at 888-888-4532 within 24 hours of making your purchase so that we can attempt to locate the item(s).
Q: I purchased an item from IKEA years ago, but I need replacement parts. What should I do?
A: If the screws listed have a 6 digit part number, fill out our email form and we are able to send them out free of charge within 10 days. However, if the parts do not have a 6 digit number, please visit the Recovery section in our local store to see if they are available. Fees may apply.
You can find a list of IKEA warranties here. Original receipt is required for any warranty claims.
As our stores are closed to customers, we are suspending all returns and exchanges at this time. IKEA offers a 365-day return policy, however, if your receipt is expiring soon, we will take our closing period into consideration. In addition, we have suspended all removal services. Pick-up of exchanges at customers’ homes vary by market. Any returns and exchanges shipped back to IKEA prior to March 16, 2020 are currently being processed and issued as quickly as possible. We will resume normal returns and exchanges as soon as practicable.
Q: What is the IKEA Return Policy?
A: To view the IKEA return policy please click here.
Q: What if my item does not meet the return policy?
A: Any situation that falls outside of the return policy will be handled on a case by case basis and requires a visual inspection of the item at your local store. Any returns made without a receipt will be refunded the lowest selling price to a store credit.
Q: How can I return items purchased online or over phone?
A: Items can be returned to any IKEA store location with proof of purchase (for online and phone orders, your order confirmation will come via email). Visit our returns page to find out the best way to return for you.