Skip to main content
EN USEnglish

Are there any products I can't return?

At IKEA, it's all right to change your mind.

If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.  You may also return open products within 180 days, with your proof of purchase, for a full refund.   

Refunds will be made in the same form of payment originally used to make the purchase.

Mattress purchases may be exchanged for another mattress one time within 90 days. Learn more here. 

We do not accept returns on plants, cut fabric, custom countertops and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.  We apologize for any inconvenience.

Read the full terms of our return policy here. 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I return or exchange IKEA products purchased abroad?

    You can return IKEA products at the store of your choice, even if it was purchased abroad. We will offer the return onto a refund card. To make it easier for us to process your request, please have your proof of purchase ready.

    Read more

  • Can I return or exchange IKEA products bought in the store through IKEA.com?

    Yes! You can return products through our pick up service (fees where applicable) even if you bought it at a store.

    Read more

  • After use, my product stopped working. Is there a warranty?

    All of our products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for a number of our products.

    Read more

  • I lost my receipt, is it possible to make a claim anyway?

    Don't worry, if you have lost your receipt there are plenty of ways to find a proof of purchase!

    Read more