Skip to main content

What if I need to return my package? How does that work?

We are sorry to hear your merchandise is not working out for you.

It is okay to change your mind. If you are not satisfied with your IKEA purchase, you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. Opened products can be returned for a full refund for 180 days.

Our full Return Policy can be located on our website or by clicking the following link.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I use a freight forwarder to deliver my order to an address outside of the contiguous United States?

    IKEA US eCommerce and IKEA US Phone Sales cannot ship outside of the contiguous United States. IKEA can, however, ship to a freight-forwarding company in the United States, which can then ship to the destination of your choice.

    Read more
  • What is a Local Pick-up Point?

    We want to give customers more choices and flexibility in their online shopping experience at IKEA. The local pick-up option allows customers to choose to pick up their packages from a location that fits into their routines and ensures that packages won’t be left outside if they aren’t home.

    Read more
  • Does IKEA.com accept payment when the user has a foreign billing address?

    No. These types of payments are not accepted via IKEA.com at this time.

    Read more
  • Who will install my kitchen?

    We are now open for measure and install in most areas.

    Read more
  • Can I order spare parts or hardware from IKEA?

    Yes, you can order spare parts/hardware directly from the IKEA website.

    Read more