What should I do if I’m missing a part from my package?
We're sorry to hear that you're missing a part from your IKEA item.
Please check to make sure you have all of the packages for each item, as there may be more than 1 box containing all parts. Next, you'll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). For some IKEA items parts can be safely tucked inside of a fold or a pocket underneath the item.
We recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you're unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532. Pending availability and the size of the part(s), we may be able to ship them from our store.
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Ensure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
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