What should I do if my item has missing or damaged parts?
We are deeply sorry to hear your merchandise arrived with missing or damaged parts and want to make this right!
If only one part of your product is missing or damaged, we may be able to ship replacement parts from one of our stores. For the quickest resolution, we recommend visiting an IKEA store with the damaged product or part(s) along with your order confirmation or receipt. If you are missing parts, we recommend visiting an IKEA store with your assembly document to identify the missing part(s) along with your order confirmation or receipt.
If you're unable to do so, please contact the IKEA US Customer Support Center. You can also order spare parts/hardware (like defective or missing screws) directly from the IKEA website. Just click here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Ensure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
Read moreWe're sorry to hear that part of your product is missing and would like to fix this!
Read moreWe're sorry to hear that you're missing a part from your IKEA item.
Read moreFor missing and replacement parts with no 6-digit part number, we recommend visiting an IKEA store with your receipt or order confirmation for assistance.
Read moreIf you find damage or missing parts after opening your product
Read more