What should I do if my item has missing or damaged parts?
We are deeply sorry to hear your merchandise arrived with missing or damaged parts and want to make this right!
If only one part of your product is missing or damaged, we may be able to ship replacement parts from one of our stores. For the quickest resolution, we recommend visiting an IKEA store with the damaged product or part(s) along with your order confirmation or receipt. If you are missing parts, we recommend visiting an IKEA store with your assembly document to identify the missing part(s) along with your order confirmation or receipt.
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Ensure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
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