What should I do if items are missing from my delivery order?
We're sorry to hear you're missing merchandise and apologize for any inconvenience this has caused you!
IKEA understands things don't always go as planned, so we are always happy to help find a solution!
Click here to report missing items, or click here to contact us for additional assistance.
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If something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you are waiting for your order, start by checking your e-mail to find your order confirmation and your track and trace e-mail. Find your tracking ID and visit the track and trace page to check the status of your order. If you have other issues with your ASCI order, you have to contact their Customer Service team.
Read moreFor any customer service issues or questions including returns & exchanges, delivery or missing items, Task Rabbit assembly services, or kitchen installations, please call 888.888.4532 or use our on-site IKEA Chat option, 8am–midnight EST, 7 days a week.
Read moreIf you receive a product that you didn't order, first check to see if it's an extra item or if something is missing from your original order. If items are missing, contact IKEA customer service in-store or online, and a colleague will help you return the wrong items and retrieve the missing ones. If you have received extra items, check the purchase invoice to see if you have been charged and then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
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