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How can I shop at IKEA?

You can shop at IKEA in a variety of ways: online, in the IKEA app, by phone, by chat or in one of our stores. You can also choose delivery, pick-up, assembly and post-purchase support options, depending on the service available.

Buy by phone or chat

You can talk to our experts at 219 899 945.
Office hours:
  • Monday to Saturday: from 09h to 21h
  • Sunday: 09h to 18h
  • Exceptions: 24 and 31/12 - 09h to 15h
  • Closed: 01/01, Easter and 12/25
By phone or chat, we can help you:
  • Choose products
  • Place an order
  • Schedule home delivery
  • Choose to pick up your order at a store or pick-up point
  • Check mounting options
  • Confirm the availability of some services, such as the installation of kitchens
To learn more, see the page about IKEA services.

Shop at an IKEA store

IKEA stores are inspiring spaces where you can see and experience real environments.
At the entrance of the store, you will find tools that help you plan your visit:
  • Store maps
  • Shopping lists
  • Pencil
  • Tape measure
If you need help, talk to an IKEA co-worker during your visit.

Buy online

You can place your order on the IKEA website and have the products delivered at home or in your business.
Before finalizing the purchase, you can consult:
  • Available delivery options
  • Delivery Practices
  • Delivery costs
  • Withdrawal options, where available
Check the options available during the online purchase process.

Shop through the IKEA app

You can also buy through the app IKEA.
In the app, you can:
  • Browse products
  • Create shopping lists
  • Shop when you want
  • Track orders
  • Receive news from IKEA
Download theI KEA app to begin with.

Returns and exchanges

Changed your mind? We're here to help.
You can return or exchange items in accordance with the IKEA Returns Policy.
Before making a return or exchange:
  • Keep your receipt or proof of purchase.
  • Check the applicable return period.
  • Review the terms, conditions, and exceptions of the return policy.
Please refer to the IKEA Returns Policy.

Invoices, purchase history and VAT exemption

We issue an invoice for all purchases made at IKEA.
If you link your IKEA Family card to your purchase, you can access your digital purchase history.
If you are eligible for a VAT (Value Added Tax) exemption, please, check the conditions and find out how to submit your request.
 
 
 
 
 
 

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