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What can I do if my appliance is not working properly?

If you notice a quality problem with your appliance, or if it is not working as it should, you can report the situation directly to the manufacturer, as long as the product is still within the warranty period. If the appliance is an IKEA product, you can contact IKEA Customer Service, online, by phone or in a store.

Product quality and safety are top priorities for IKEA. All items are carefully tested before being put on sale. In addition to the 3-year legal warranty, many appliances sold by IKEA also benefit from an extended 5-year warranty. By checking your order confirmation or invoice, you can check if the product is still within the warranty period. If you made the purchase with your subscription, you can also Log in to your account, and access the "Shopping history".
Depending on the type of appliance and the anomaly identified, we recommend that you start with the IKEA product support page. There you will find resolution guides and videos including explanations of error codes and common situations, which can help you resolve the situation yourself.
If, after these checks, your appliance still does not work properly, the next steps depend on who manufactured the appliance. Model, and serial number can be found on the rating plate, usually located inside the machine.

If your appliance was manufactured by an external supplier

If the appliance has been manufactured by an external supplier, such as Whirlpool or the Electrolux, you should contact the manufacturer directly. When contacting, make sure you have your IKEA order number or invoice with you, as well as the model and serial number of the appliance. The manufacturer's contact details and technical support information can be found on the last pages of the instruction manual.


If your appliance was made by IKEA

If the appliance is an IKEA product, such as the TILLREDA, contact IKEA Customer Service, online, by phone or in a store, whichever is convenient for you.
Online option
  • File a complaint online.
  • Contact a collaborator through the chat by writing "I want to talk to an employee".
  • Please have your order number or invoice available at the time of contact.
An employee can schedule home delivery of a replacement product as soon as the item is available or, if they prefer, they can opt for a refund. The refund will be made through the payment method originally used.
In-store option
  • Go to an IKEA store (excluding Planning Studios and Lookouts).
  • Whenever possible, take the appliance and the order number or invoice with you.
  • Go directly to the Customer Service desk.
  • If there is any safety risk in transporting the product, leave it at home.
A store employee can help replace the appliance immediately, as long as stock is available. You can check the availability of the item in advance on the product page in IKEA.pt or request a stock check via the chatbot. If the item is not available or cannot be taken with you, a home delivery can be scheduled as soon as the product is available.
Alternatively, you can request a refund. The refund will be made through the original payment method. If the payment has been made in cash in the store, an IKEA voucher may be issued.

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