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Click & collect

Two people carry several large IKEA flat-pack boxes and a blue IKEA bag up a flight of grey stairs in an apartment building.

Click & collect is a service that purchases products online and picks them up in the offline store. If you know which products you want to buy, you no longer have to visit the store and searching for products. Apply online pickup service and come to the store to pickup. IKEA will prepare the items.

Service Charge: ₩15,000

Booking

STEP 1. Shopping

Did you find a product that you wanted? Start adding what you need in the shopping bag.

STEP 2. Payment/ Apply for pickup service

At the checkout, apply for service and schedule pickup time and location. An application can be made from the next day up to 2days later.

Once you applied for the service, reservation information will be sent via email.

Don't forget to make space in your car before pickup, also order confirmation, and ID is required in order to receive the product.

STEP 3. Pick up

Each store has different pickup locations. Be sure to check out the pickup location before visiting the store.

Make sure the product you pickup is the product that you purchased. If you have many products to pickup or your item is bulky, you can purchase a separate delivery service from our store.

FAQ

Q: Can I change the scheduled pickup dates?

A: If you want to change the date or change the order, please contact IKEA Customer Support Center (1670-4532).

Q: What if I cannot be on pickup time?

A: If you can't arrive on time, there will be no immediate cancellation. However, if you did not pick up on the scheduled date, the order will be canceled in 24hours and refund automatically.

Q: Should I bring the item back to the store if I want to return?

A: Yes, if the customer wants to return the product after pickup, they must either bring the product back to the store or contact the IKEA Customer Support Center (1670-4532) to sign up for return service with a return shipping cost.

Q: What should I do if the products are damaged on the way back home?

A: We do not return or exchange damaged products while customer transporting. However, if you are IKEA Family member, damaged products during transportation or assembly, there will be free exchange/refund within 14 days. Please visit the store within 14days to exchange for a new part of the product.

Q: What should I do if I want to change the product that I ordered?

A: If you want to change the product you ordered, please contact IKEA Customer Support Center (1670-4532). IKEA will check for availability and make changes. Changed pickup date may be different from the previous pickup date.

Q: Is it possible to use the service when there's no stock at stores?

A: It's only available when there's stock at the store. There is no limitation on Range & Quantity.

Q: I forgot to bring my order confirmation. Can I receive without it?

A: We have to check your order confirmation and ID card for the handout and it would be the same for the partial cancellation.

Q: How can I use this service?

A: Please select online pick-up service option in the first payment step. This service can not be booked on the same day and it is possible from the day after until maximum of 2days. (If it exceeds available service quantity, will be closed early.)

Q: When can I receive the products?

A: From the selected pick-up date until the next 24hrs.

Q: Can I receive the products earlier than the selected pick-up date?

A: We recommend you to visit on your selected date. However, it is okay for you to visit if you already received an E-mail notification that your item is ready.

Points to note when using the service

  • When you visit the store to pick up your product, immediately check whether the product matches the product that you ordered and whether there is noticeable damage to the product packaging. If you find noticeable damage or product you received is a different ordered product, please notify IKEA staff immediately. IKEA will replace the damaged product with a new one, but depending on stock availability we might refund the full amount of purchase.

  • If you did not receive the product on the pickup date, the order will be canceled within 24 hours and an automatic refund will be processed.
  • IKEA will try our best to deliver the products on the date customer have selected. However, depending on the stock situation there is maybe a situation where it is impossible to provide the product. In this case, IKEA will refund your full order.
  • If you lose your order confirmation, please contact IKEA Customer Service (1670-4532).
  • If your agent receives the product on your behalf, you must present your order confirmation and your ID through the agent.

Click & collect pick-up location

Pick-up location for Gwangmyeong Store

IKEA Gwangmyeong Store

17, iljikno, Gwangmyeong-si, Gyeonggi-do, Korea

Pick-up Location

P1 No.26 Merchandise pick-up

Operational Hour

10:00 ~ 21:00

Pick-up location for Goyang Store

IKEA Goyang Store

Gwonyul-daero 420, Deogyang-gu, Goyang-si, Gyeonggi-do

Pick-up Location

P1 No.25 Merchandise pick-up

Operational Hour

10:00 ~ 21:00

Pick-up location for Giheung Store

IKEA Giheung Store

62, Singomae-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Korea

Pick-up Location

P2 Click & Collect area nearby a parking lot

Operational Hour

10:00 ~ 21:00

Pick-up location for DongBusan Store

IKEA DongBusan Store

17, Dongbusangwangwang 3-ro, Gijang-eup, Gijang-gun, Busan, Korea

Pick-up Location

P1 Click & Collect area nearby a parking lot

Operational Hour

10:00 ~ 21:00