Skip to main content

Can I cancel my order online even if I paid in-store?

If you have ordered from the store, it is difficult to cancel this order online. To make cancellations, please visit the return and exchange corner in IKEA store with your order confirmation or contact IKEA Customer Support Center for help.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Who pays for the return costs when I want return a product with a change of mind?

    For refunds with a change of mind, customers are responsible for the costs generated from returning a product. Return costs corresponds to the delivery cost paid during purchase.

    Read more
  • The product I received was damaged, what do I do?

    If there are any items delivered to you damaged, please contact our Customer Support Center with a photo of the damaged box and the item. We can proceed an exchange once we check your order number and the photos provided.

    Read more
  • Can I return items?

    You have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product as long as it’s in new condition. We reserve the right to refuse a refund or exchange if the return criteria are not met.

    Read more
  • Is all products refundable?

    The terms and conditions set forth in this return policy apply to all purchases made yourself at IKEA stores in Korea and on the website and application. But, Buyback products and ASIS products are not allow exchange. For IKEA Food, it can only be room temperature products purchased at IKEA Swedish Food Market which are unopened products within the expiration date. See below for more information.

    Read more
  • After purchasing the product at the store, the product was damaged during self transportation / assembly. Can I get help?

    IKEA Korea offers free exchange service within 14 days from the purchase date when product damage occurs during transportation/assembly. Please note that the exchange service applies only if your credit card number is shown inside the receipt read from the barcode on your IKEA Family card.

    Read more
  • Can I get a refund if I unpack or assemble it?

    See below for more information.

    Read more