I believe I was overcharged in store—how can I request a refund?
If you were overcharged during your visit to IKEA, we’re here to help.
Mistakes can happen, such as an overcharged payment in store.
Please contact us with your receipt details, and we’ll coordinate with our store team to investigate your claim and arrange a refund for the excess amount.
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It is important to us that our products and services meet your expectations. Sometimes things can go wrong and then of course we will help you as best we can!
Read moreThe original receipt or proof of purchase is required for returns and refunds will be made back to the original method of purchase.
Read moreWe understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.
Read moreIf you just received your delivery from us and something was damaged, please let us know under 'Manage my Order' via your IKEA account, alternatively you can bring the item to one of our stores.
Read moreAfter we have processed a refund for you, it takes upto 6 business days for both online and in-store purchases to appear in your account. You can check the status in your IKEA Purchase History.
Read moreYou can return your products to the store within 365 days, even if the product is opened or assembled. We can also help with collection from your home where fees are applicable.
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