Can I return a product that I have already opened/sealed or assembled?
You can return your products to the store within 365 days, even if the product is opened/sealed or assembled. We also have picking-up service from your home where fees are applicable.
You can return an item that has been opened/sealed/assembled, as long as it is complete/unused/in good condition. Refunds are subject to the condition of the product.
For Store Returns (Change of mind case)
To make your return smoother:
- Please dismantle the product and pack it as compactly as possible, if the product is in assembled condition.
- To make your returns easier, fill the Express Return Form before visiting your nearest IKEA store.
- Remember to bring your receipt or proof of purchase, and if you paid by card, please bring the same card used for the transaction. However, refunds for all opened and assembled articles will be issued in the form of an IKEA Digital Refund Card (DRC).
For Online Returns (Change of mind case)
Want an online return? We can arrange a pickup of your product from your location. Return pickup charges are applicable and are based on the weight of the product.
- To enable a smooth pickup, please dismantle the product if it is assembled.
- And fill the Return Form (Please, select 'Truck/Parcel Pickup' under 'How would you like to return the products?'.
Dismantling Service: Kindly, be noted that IKEA does not have dismantling service in 'change of mind' cases.
- We have dismantling/assembly services supported by our trusted partners: WIFFY and Urban Company.
- To book dismantling/assembly services, please click on the link and start by entering your location PIN code and search for the product you want the service.
Product issue, delivery damage, and damage during assembly by IKEA team
Please, raise a claim. To get started, click on the relevant link: IKEA Family member and non-IKEA member. We will exchange or return your products.
Product damaged by customer
If you have damaged your IKEA product within 14 days from the date of purchase, you can get a replacement benefit if you are an IKEA Family member. Not yet an IKEA Family member? You can join now and continue to raise a claim!
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