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How to shop at IKEA

There are many ways to shop at IKEA from the comfort of your home or on the way or visit us if you prefer that. And if you are a business user we can also help you.

Heads up for delayed delivery times

We wanted to be transparent that we are currently receiving a very large volume of requests, which delays the processing and delivery times. We’re all pitching in and are putting in maximum effort  to ensure that you enjoy your purchases as quickly as possible. A big thank you in advance for your understanding. Tack!

How IKEA is working with Covid

At the entrance, pick up the shopping tools (yellow bag, blue map, pencil) and enter the ‘showroom’—our furniture exhibition.

In ‘showroom’, products are displayed for inspiration. Like something? Make a note or click a picture of its product tag.

To navigate your way through the store, follow the map, or the direction boards, or the arrows on the floor.

Product tags tell you where to pick them up: ‘self-serve’ or ‘market hall’ (both are on the ground floor).

Product tags tell you where to pick them up: ‘self-serve’ or ‘market hall’ (both are on the ground floor).

To navigate your way through the store, follow the map, or the direction boards, or the arrows on the floor.

Take a break at the restaurant and relish Swedish and local cuisines.

Step down to the ground floor and take the trolley to proceed to the ‘market hall’.

Go to 'self-serve' to pick up the flat-packed furniture you chose in 'showroom'. Refer to the note you made from the product tag about the aisle and rack where it can be found.

In ‘market hall’, you can pick-up the home accessories that you like, along your way.

In ‘market hall’, you can pick-up the home accessories that you like, along your way.

Go to 'self-serve' to pick up the flat-packed furniture you chose in 'showroom'. Refer to the note you made from the product tag about the aisle and rack where it can be found.

Take your items home right away or choose our delivery and assembly service.

You can now proceed to the billing counter to make the payment for your purchase.

Know your IKEA store

• Showroom: Furniture 

IKEA stores are huge home furnishings exhibitions. Stretch out on a bed, see how many people you can fit on a sofa, or let your children choose furniture for their rooms. Our room settings are built entirely from IKEA products, and will give you inspired ideas for furnishing, lighting and decorating your home. All products at the store have a price tag, which show important information about size, colour, material, measurements, features and care. Tags on large items tell you where to pick them up in the self-serve furniture area. If you need, you can talk to our sales co-workers who can answer your questions or offer you additional home furnishing advice.

• Market hall: Home accessories 

The market hall is just what it sounds like: many different specialty shops gathered together. You'll find everything from rugs to textiles to picture frames and clocks. You'll also see all kinds of home lighting, everything you need for your kitchen and countless unique gifts you can give to others - or keep for yourself.

• Self-serve

This is where you pick up the flat-packed furnishing items you saw earlier in the room settings. Picking up your purchases is an important part of the IKEA’s approach to customer involvement. Specifically, if you can do simple things like pick up your purchases and assemble them at home, we'll keep prices low. Of course, there is always someone available to give you a hand if you need it. There are also plenty of trolleys available to help you bring your purchases to your car. Or you can bring your car to your purchases by pulling up to our customer loading area.

Find out if a product is available

We update stock availability several times per hour. That means that every time an item is sold, its sale is registered and stock status is updated accordingly online on the product info page. Learn more of how to find out if a product is available – and what to do if it’s not.

Shopping from home

Shopping from home has never been easier. No matter what alternative you select, shopping from ikea.com or our Android or iPhone app or calling our customer service center you can choose from different delivery options.

Delivery options will be available for you when you enter your zip code when checking out and might differ depending where you live and the products you want to purchase.

Home delivery, pick up at IKEA or a service point – here are the delivery options

We offer a variarity of delivery options. Heavy furniture might be convinient to get delivered right to your doorstep while small parcels might be easy enough to pick up frpm a collection point. You can also choose to pick up products from an IKEA store. We call that click-and-collect.

Delivery options will be available for you when you enter your zip code when checking out and might differ depending where you live and the products you want to purchase.

Call and make a purchase from a Customer Service representative

If you need help with a purchase find out how to contact us

Book an online meeting

We offer online meetings for all our planning services, when you want help with life at home. We meet via online, and you get the same service as in the department store. You can also book a department store meeting, if you want to see products and solutions on site.

Frequently Asked Questions

  • Yes, our Click and collect service is available at all our IKEA stores across the UK. A contact-free, simple, quick and easy service! Place an order at home or on the go, and collect it from your local IKEA store or external DPD pick up points.

    To use this service, simply select the ‘Collect from IKEA store’ option in checkout.

    Find out more information about click and collect here.

  • We are unable to accept orders over the phone.

    Here at IKEA we do offer a full range of purchasing options and services that are available for our customers, these are available in our StoresOrder Collection Points, Planning Studios and Online to help you to create the home of your dreams and to live the Wonderful Everyday. We are unable to take orders over the phone but are looking to add this option in the future.​​​​​​​ 

  • Some of our items may not be available due to unprecedented popularity.

    At IKEA, we make every effort to maintain the availability of items shown in the catalogue, but due to unprecedented popularity, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. The best way you can check for stock availability is on the product information page online, so you can make sure that items are available before you visit. 

  • It is easiest to return to any of our stores with your receipt and item, and we will be happy to return it and find the item you are looking for!

    We're sorry to hear this. The quickest and easiest way to resolve this would be to return to the store with your receipt and the item. As long as it was purchased within 365 days of returning, our generous returns policy will have you covered, and we'll be more than happy to help you out in buying the item right for you in store! 

  • You can check stock availability on each product page, using the article number or name to search our website. You can select the store you want under “Favourites”. If the product you want isn't available, you can ask for an email or mobile phone alert to be sent to you as soon as the stock becomes available again, directly from the product page.