When can I expect to receive my IKEA refund?
After we have processed a refund for you, it takes up to 6 business days for online orders and 14 business days for in-store purchases. Also, 14 days for NEFT/RTGS.
Once your return order is picked up, it usually takes 48–72 hours to reach the store. Refunds are processed promptly upon receiving your returned items at IKEA stores or after canceling your online order. The refund may take a maximum of 6 business days for online orders and 14 business days for in-store purchases. Also, 14 days for NEFT/RTGS transactions.
Important: For purchases made more than six months ago, we require a personalized canceled cheque from the same bank account used for the payment to process your refund. This is because, in accordance with RBI guidelines, your banking details can be retained for only six months; however, IKEA's return and exchange policy remains valid for up to 365 days.
Want to check your refund or case status?
IKEA Family Members: You can always check your refund or case status by logging into your IKEA Family profile. Please note that only IKEA Family members can view their case status.
Non-IKEA Family Members: Not yet registered as an IKEA Family member? Do not worry, you can reach out to us to know the status of your requests:
- WhatsApp: You can contact us through WhatsApp: 917965088859.
- Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
- Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
- Manage your orders
- View your order history
- Avail exclusive IKEA Family offers
- Enjoy Workshops & Events
- Download invoices, and much more.
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