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How do I make a complaint?

We understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.

We sincerely regret something hasn't gone quite right. If you’d like to share feedback or make a complaint, there are several easy ways to get in touch with us:
  • Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
  • Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
  • Visit store: If you would prefer to speak to a co-worker in the store, please visit your IKEA store from where the purchase is done.
To help us support you as smoothly as possible, please keep your order or purchase details handy. We may ask you to confirm some personal information when contacting us.

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