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Can I claim (return/exchange) a damaged or faulty item in store?

It is important to us that our products and services meet your expectations. Sometimes things can go wrong and then of course we will help you as best we can!

Damaged or faulty article! You can take it to IKEA store where you have purchased with your proof of purchase/receipt for assistance. Click here to find all IKEA stores and opening hours. To expedite your return process and minimize wait times at the store, we recommend you to fill out the Express Return form prior to your visit. Also, find out more about the return policy.

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