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Do I need a receipt for returns and how are the refunds made?

The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.

Your IKEA receipt will clearly state the purchase method (including the last 4 digits of the card used to purchase). IKEA can only provide returns where the original card is present. Any item purchased during a promotional period will only receive a pro-rata refund (less the promotional discount).   
If you made your purchase in store and no longer have the receipt, and it was not logged under your IKEA Family account, IKEA can look up your store receipt with a few details:
  • Date of purchase 
  • Store of purchase
  • Exact amount of the transaction
  • Last 4 digits of the card used (card payments via a digital wallet may have different last four digits to the physical card). 
If the receipt cannot be found in the IKEA system we may ask for alternative information to secure your proof of purchase.  We will take every effort to support you in your returns journey however if we do not have a sufficient proof of purchase, your refund may be refused. If accepted your refund will be issued on an IKEA refund card. In this instance, the refund amount will be the lowest price of the product over the past year.

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