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Do I need a receipt for returns and how are the refunds made?

The original receipt or proof of purchase is required for returns and refunds will always be made back to the original method of purchase.

Your IKEA receipt will clearly state the purchase method (including the last 4 digits of the card used to purchase). IKEA can only provide returns in-store where the original card is present. Returns organised through IKEA Customer Service will be refunded to the original payment method in most circumstances. Any item purchased during a promotional period will only receive a pro-rata refund (less the promotional discount).   
If you are an IKEA Family member and you identified yourself while making your purchase, your receipt will be accessible through My Purchases.
If you made your purchase in store and no longer have the receipt, and it was not logged under your IKEA Family account, IKEA can look up your store receipt with a few details:
  • Date of purchase 
  • Store of purchase
  • Exact amount of the transaction
  • Last 4 digits of the card used (card payments via a digital wallet may have different last four digits from the physical card). 
If the receipt cannot be found in the IKEA system, we may ask for alternative information to establish proof of purchase.  We will take every effort to support you in your returns journey; however, if we do not have sufficient proof of purchase, your refund may be refused. If we accept a return without the original proof of purchase, your refund will be issued on an IKEA refund card. In this instance, the refund amount will be the lowest price of the product over the past year.

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