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What can I do if my appliance isn’t working as it should?

If you’ve noticed a quality issue with your household appliance or it’s not working as it should, you can report this directly to the manufacturer if the product is still within guarantee. If the appliance is an IKEA product, you can reach out to IKEA Customer Service either online or in-store.

Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. In addition to the 1-year legal guarantee, many appliances sold at IKEA are therefore also covered by an extended 5-year warranty through the manufacturer. By checking your order confirmation/receipt you can confirm if the product is still within guarantee. You can also log into your IKEA Family account, and navigate to ‘Purchase history’ if you used your IKEA Family membership at time of purchase.  
Depending on the appliance and the issue, we recommend starting with the IKEA product support pages. There, you’ll find troubleshooting guides and videos that explain how to handle common error codes and issues, which may help you resolve the problem on your own. 
If you’ve checked everything and your appliance is still not working properly, the next steps depend on who manufactured the appliance. You can find the manufacturer name, model, and serial number on the rating plate, usually located inside the appliance. 
 

If your appliance was manufactured by an external vendor 

If the appliance was made by an external manufacturer such as Whirlpool, Faber, or Electrolux, you’ll need to contact the manufacturer directly. Make sure that you still have your IKEA order number/receipt, as well as the model and serial number of your appliance ready when reaching out. Manufacturer contact details can be found on step 4 of the Appliance Claims on IKEA.com. 
 

If your appliance was manufactured by IKEA 

If the appliance is an IKEA product, such as TILLREDA, please get in touch with IKEA Customer Service. You can proceed either in-store or online depending on what is most convenient for you:  
  • File a claim online. You can connect with a co-worker online by either typing “I want to talk to a human” in the chat or by calling 01733520006. Please have your order number/receipt ready when reaching out. 

    A co-worker will be able to either arrange a home delivery with a replacement product when the item is available for delivery, or if you prefer, you can also get a refund. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in store, then you’ll receive the refund to an IKEA voucher. 
  • Go to an IKEA store. You can also bring the appliance (if possible), along with your order number/receipt to your nearest IKEA store (this does not include Plan & Order Points). Once you’re in the store, proceed directly to one of the Customer Service desks, usually located near the entrance/exit. If there is a safety risk for you to transport the product to the store, leave it at home.

    A store co-worker will either be able to help you replace the appliance and give it to you to take home, providing there is available stock. You can check before going to the store that the product is in stock either on the product page on IKEA.com or by requesting stock check through the chatbot. If the item is not in stock, or you cannot take it home yourself, a co-worker will be able to arrange a home delivery with a replacement product when the item is available for delivery. 

    Alternatively, you can also get a refund. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in store, then you’ll receive the refund to an IKEA voucher. 
 

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