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Can I cancel and return an order I placed online after delivery?

You can return any items you receive within 365 days of the date of purchase to any of our stores, or via Parcel Return for smaller items.

We know at IKEA that circumstances can change. You can cancel your whole order up until 14 days after the delivery date and we will provide you with a full refund (including the basic delivery charge). If you decide to cancel an order that has been delivered and would like us to collect part of, or the whole order, you may be eligible for a collection charge. Where possible, this will be deducted from the refund due to you. The collection charge fee will depend on the location.
If you have already received your order, any items need to be returned to IKEA in full and in resalable condition before the refund is made. We also ask that you return the original packaging. You can return the whole or part of your order to any IKEA Store or Order and Collection Point. Please take your Order Confirmation email, delivery receipt and the payment card with which you paid for the product(s)*.
For smaller items you can submit your return request on our website and then drop the parcel off at your selected Yodel location.
Alternatively, if you have changed your mind for larger items, you can arrange a collection by letting us know within 14 days of your delivery. You will be eligible for a collection charge unless the product is faulty or not as described, in which case IKEA will cover the cost of return. Where a collection charge is applied, this will be deducted from the refund due to you. Charges applied for collection will vary depending on location, and collection of the product(s) will only take place from the delivery address to which they were delivered.
*If you have paid for the goods using our finance option after 26th May 2021, please ensure that you also bring your mobile device with the IKEA Finance app installed so that you can show the returns department your finance agreement.  We can not accept a printout or screengrab of this agreement.

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