Can I change the content or delivery date of a paid order?
You can't edit the product content of a paid order. In the order tracking, you can see if there is a possibility to change the delivery time of your order or if the order can be cancelled.
Good to know:
- We have a 365-day exchange and return policy, so you can exchange or return products after receiving your order
- On the Track and Manage Orders page, you can track the progress of your order and see if it is possible to change or cancel the delivery date of your order
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You can track your order on our website.
Read moreYou can manage your order on our website. If the status of the order allows it, you can cancel or change the delivery time.
Read moreWe deliver your order for pickup from the parcel point and parcel deliveries to your door normally within 3-5 days and deliveries to your address within 1-5 days.
Read moreThe delivery time window is selected for the implementation of the transport service.
Read moreWhen ordering parcel delivery to your door (home parcel), add your chosen smaller products to the shopping cart and select "parcel delivery to your door" as the delivery method at checkout. Then enter the delivery address and any additional information. After placing your order, you will receive an order confirmation and an estimated delivery date by email. You will receive package tracking information once your order has been processed. Your package will be delivered to your doorstep at a time to be announced later. After receiving the package, please check that all the products you ordered were delivered intact and contact IKEA customer service in case of any problems.
Read moreTo order the 'Delivery to your address - carried inside' service, add the desired products to the shopping cart and select 'Delivery to your address - carried inside' as the delivery option at checkout. Enter the delivery address and any more detailed delivery information, choose your preferred delivery time and confirm the order. You will receive an order confirmation by email and delivery details by SMS. On the delivery day, make sure that the transport company has unobstructed access to your home and that your order fits in the desired place. Also make sure that there is an adult on site to receive the order. An employee of the transport company will leave the order in the room of your choice. If there are any problems with the order (such as a missing or damaged product), please inform the driver immediately on site and contact IKEA customer service.
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