How does 'Delivery to your address – handover from delivery truck' work?
After adding your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Handover from delivery truck' option. On the delivery day, your order will be delivered as close to your house as possible.
Order placement:
- Add your desired items to your shopping bag and choose the 'Home Delivery' option at checkout.
- Choose a time window that suits you from the available time options.
- Add your address and contact details to the order.
- Provide complete and accurate delivery details at checkout. Verify delivery instructions (including any parking or access restrictions).
- Use the Track and Manage Order tool to monitor and make changes to your delivery. Cancellation can be also done with this tool. Once your order has reached a certain stage, cancellation may only be possible through our customer support.
Order processing and confirmation:
- After processing, you will receive an order confirmation email with the delivery details.
- Verify that your contact details are correct so the driver can reach you 5–30 minutes before arrival with an phone call. If your contact details are incorrect, please contact our customer support.
Delivery day:
- Different transport companies operate in different delivery areas, and some of them will call you at least five minutes before the delivery arrives. Your order confirmation sent by email will specifically indicate if the driver will call before delivery. If your delivery is handled by Posti, you will not receive a call; instead, you can track it through the OmaPosti app.
- Ensure clear access (free of obstacles) for the delivery truck.
- Ensure someone is available at the delivery address during the delivery window to receive the delivery.
- The products will be handed over from the delivery vehicle as close as possible to the door of your home building.
- When the delivery arrives, check the delivered packages for any damage. The driver should report any packaging issues to our customer service, but if you notice any defects in the packages or the products themselves, please contact our customer support.
Post‑Delivery
- If any missing or damaged items are noted, please send a claim through our resolution form.
- You can also call us on 09 3482 9400 or write 'I want to talk to a human' in the chat.
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