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How does 'To The Door' Delivery work?

To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.

  1. Order placement
    a. Add your desired items to your shopping bag and choose the 'Home Delivery' option at checkout.
    b. Provide complete and accurate delivery details at checkout. Enter your address, verify delivery instructions (including any parking or access restrictions), and select your delivery date.
    c. At checkout, you will be shown the calculated price (based on order value, location, and chosen delivery type) and a 12‑hour delivery window is provided. Once your delivery service has been selected, the shown date and time are final.
    d. Changes (including cancellations) may be made up to 3–4 days before the scheduled delivery. After a certain status is reached, you may need to cancel and re‑place your order; contact IKEA customer support for help.
    e. Use theTrack and Manage Order tool to monitor the progress of your delivery.
     
  2. Order processing and confirmation
    a. After processing, you will receive an order confirmation email or SMS with the delivery details.
    b. Verify that your contact details are correct so the driver can reach you 30–60 minutes before arrival with an SMS/phone call.
     
  3. Delivery day
    a. The delivery driver contacts you prior to arrival. The delivery driver will attempt to contact you 30-60 minutes prior to their arrival, if you miss the call, the driver will still proceed with your delivery attempt.
    b. Ensure clear access (free of obstacles) for the delivery vehicle
    c. Ensure someone over 18 is available at the delivery address during the delivery window (or designate a safe location if using 'Authority to Leave').
    d. Your items are delivered to your doorstep or, if you are unavailable to accept the delivery, it will be left in a safe and secure location. If a safe location isn’t available, the delivery may be marked as failed and you have to contact IKEA customer support (a re‑delivery fee may apply).
    e. On arrival, compare the delivered packages with your delivery invoice and check for any damage. Your driver should report any issues with the packaging to IKEA, however if you have any further concerns, you can also contact IKEA customer support.
     
  4.  Post‑Delivery
    a. If any discrepancies (missing or damaged items) are noted, after the driver has left then please contact IKEA customer support.
    b. You can then track the status of any claims through our [Claims Tool].

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